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How cv55 Handles Your Personal Information

When you open an account with cv55, you share details we take seriously — your name, contact information, and payment records tied to methods like Touch 'n Go eWallet, Boost, or GrabPay.

Data collected only as neededTouch 'n Go eWallet, Boost, GrabPay records protectedYour right to access or request deletionNo data sold to third partiesAvailable where local law permits
cv55 How cv55 Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Data

If you want to access, correct or request deletion of your personal data, our support team is the right starting point. Raise your request through live chat inside your account dashboard, or send a written request via email to the address listed in your account settings. We aim to acknowledge data requests within a reasonable timeframe and respond fully in line with what local law requires. Players in George Town and elsewhere in Malaysia can contact us through the same channels.

Live Chat Reach us directly through the chat window inside your account. Describe your data request clearly and our team will log it and follow up.
Email Request Send a written data request to the email address shown in your account settings. Include your registered phone number for faster verification.
Account Dashboard Some data corrections — like updating your contact number or linked e-wallet — can be made directly inside the account settings section without contacting support.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures at each point where your data moves — between your device and our servers, across payment handoffs to Touch 'n Go eWallet or GrabPay, and during account verification checks. Cookies help us keep your session active, remember your lobby preferences and detect suspicious login attempts. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the account dashboard loads. We do not use your data to build advertising profiles or sell it to marketing networks.

Data in Transit

All data exchanged between your device and cv55 is encrypted. This covers login, account updates and payment references sent through Boost or DuitNow.

Cookie Use

We use session cookies to keep you logged in and functional cookies to recall your lobby layout. Analytics cookies help us understand which sections you visit most.

Retention Period

Account data is kept while your account is active. After closure, we retain only what applicable local law requires — no more, no longer.

Third-Party Access

Payment processors like FPX or GrabPay receive only the transaction data needed to complete a transfer. They operate under their own privacy terms for that portion.

Common Questions About Your Privacy on cv55

Below are the questions we hear most often about how your data is handled. If your question is not covered here, contact us through live chat or email and we will respond directly.

We collect your name, email address, phone number and date of birth at registration. Payment references from Touch 'n Go eWallet, Boost or GrabPay transactions are also recorded for verification purposes.

We do not sell your data. We share limited information only with payment processors and fraud-prevention partners, strictly to complete transactions or investigate disputes, under binding confidentiality agreements.

Send your request through live chat in your account dashboard or email the address listed in account settings. Include your registered contact number so we can verify your identity before responding.

Yes. Submit a deletion request via live chat or email. We will action it in line with local law requirements — some data may be retained for the legally required period even after your account closes.

Cookies keep your session active, remember your lobby preferences, and help us detect unusual login activity. You can adjust cookie settings in your browser, though some account features may not load correctly if certain cookies are disabled.

Payment data is encrypted in transit. GrabPay and DuitNow each handle their own leg of the transaction under their own privacy terms. We receive only the reference needed to confirm a transfer completed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.