Data We Hold and Why We Hold It
We collect information in three main ways: what you provide directly when creating your account (name, email, phone number, date of birth), what your device sends automatically when you access the lobby (IP address, browser type, session timestamps), and what your payment activity generates (transaction references
-
1
for Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX transfers). We use this data to verify your identity, process withdrawals, detect unusual account activity, and respond to your support requests. We do not share your personal data with advertisers. We may share limited data with
-
2
payment processors and fraud-prevention partners strictly to complete a transaction or investigate a dispute — and only under binding confidentiality terms. Where you use Maybank2u or CIMB Clicks for transfers, the bank's own privacy terms apply to their side of the transaction. We retain your account
-
3
data for as long as your account remains active and for the period required under applicable local law after closure. Your use of cv55 is subject to local law, and access is available only where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.